How does delivery work?

Jane Cox shipping/postage policy applies. Packaging and postage and/or shipping (if overseas), is calculated by item. Please contact Jane for more information.

What’s the return and refund policy?

If you are in any way dissatisfied with your purchase please contact Jane to arrange a refund or exchange.

Jane Cox values your custom and wants you to be reassured that you can buy with confidence.

Please note this doesn't apply to bespoke personalised commissions.

Bespoke Personalised Commissions

Please note that you are responsible for ensuring that you provide Jane with the correct text or other details for personalised or bespoke items, and Jane cannot be responsible for any errors in the details provided.  You will not be entitled to cancel the Contract or receive a refund or replacement where the details you have provided to her are incorrect.